Shipping policy

Power Technology is the operator of www.powertech.co.nz. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1 GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Our shipping prices are based on the weight of each product and are calculated at checkout based on the total weight of the cart contents and the destination post code. The weight of any such item can be found on its detail page.

2 SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3 DELIVERY TERMS

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.

3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 10 - 26 days. This varies greatly depending on the country. Please contact us for international shipping so we can offer a more specific estimate.

3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.5 P.O. Box Shipping

We are unable to offer courier services to these locations.

3.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4 TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5 PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6 DUTIES & TAXES

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

6.2 Import Duties & Taxes 

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Power Technology encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Power Technology at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7 CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy.

8 INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

9 PARCEL DAMAGED OR LOST IN-TRANSIT

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10 CUSTOMER SERVICE

For all customer service enquiries, please email us at sales@powertech.co.nz.